FAQ TIK-TOK Watch Repair
Frequently Asked Questions
Yes certainly, we have more than 20 years of experience in the horological world. We are confident to proclaim we are the best in watch service and repair in Indonesia. Our specialties include service, polish, cleaning, replacement parts, and many straps selections
We made repairing your timepiece in TIK-TOK Watch Repair quite easy. You just have to come to our store that is closest to your location. Then, submit your watch problem to our technician (watchmaker) to be diagnosed.
After that, you will be asked to wait (depending on the level of complexity) to be able to pick up your watch in our shop in a fully repaired condition.
Recently we just made our services available to send it from anywhere in Indonesia, contact our customer support via WhatsApp using the provided button in the bottom right corner.
In a nutshell, the price of repairing your watch is very difficult to estimate before seeing the actual condition of the watch. We must diagnose the damage of your watch directly in our store directly by our technicians. Then, our technicians will be able to provide the caused of the damage and the estimated fees for the repair of your watch
Our customer service we will be able to get a rough estimate, provided all the necessary details are provided.
Estimated time for watch repair may varies, depending on the level of difficulty of the repair itself. However, we will always try to provide the best timeframe estimate and give extra effort to deliver speedy service for you
In addition, our experience in dealing with minor damage, customers can wait at our store for a few minutes or hours to complete. But if the level of damage to the clock is quite complex, then naturally the time required is longer and you may have to wait for a period of several days while we handle your watch.
Basically, we can fix all types of watches, from Timex to Rolex. Starting from watches with low prestige value to very high. If it’s ticking we are fixing.
Sure! We provide warranty repairs up to 6 months. The warranty only applies to services such as battery replacement and spare parts replacement. For cleaning and polishing services, there is no guarantee.
* Please consult with the relevant stores for the warranty of each of our services.
The reason is quite simple because every watch to be serviced has a level of complexity that varies from one to another. We cannot possibly list services with such complexity. For that, we need to check the physical condition of your watch to diagnose the damage and then provide the estimate of the fee.
We provide quite various types of straps in various sizes for various types of watches. So, it is possible that whatever your watch is, we provide the right strap type for it.
Please take a look our Tokopedia store for all of our collections.